Your Privacy Matters
CoinLobster is committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data.
1. Information We Collect
1.1 Personal Information
When you use CoinLobster, we may collect the following personal information:
- Account Information: Email address, display name, and authentication details
- Profile Data: Subscription plan, preferences, and account settings
- Payment Information: Billing details processed through our payment providers (Stripe, Coinbase Commerce)
- Communication Data: Messages you send us, support requests, and feedback
1.2 Usage Information
We automatically collect information about how you use our service:
- Analytics Data: Which traders you follow, alerts you set, pages you visit
- Technical Data: IP address, browser type, device information, session data
- Performance Data: How you interact with our platform features
- Log Data: Access logs, error reports, and system events
1.3 Third-Party Integrations
If you connect third-party services:
- Social Login: Basic profile information from Google or other OAuth providers
2. How We Use Your Information
Service Operations
- Provide and maintain our analytics platform
- Process payments and manage subscriptions
- Send trading alerts and notifications
- Provide customer support and respond to inquiries
- Authenticate users and secure accounts
Service Improvement
- Analyze usage patterns to improve our platform
- Develop new features and functionality
- Monitor system performance and security
- Conduct research and analytics (anonymized data)
Legal and Compliance
- Comply with legal obligations and regulations
- Protect against fraud, abuse, and security threats
- Enforce our Terms of Service
- Respond to legal requests and court orders
3. Information Sharing
We Do Not Sell Your Data
CoinLobster does not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information in these limited circumstances:
- Service Providers: Trusted third parties who help us operate our service (payment processors, hosting providers, analytics tools)
- Legal Requirements: When required by law, court order, or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of company assets
- Consent: When you explicitly agree to share information with third parties
- Aggregated Data: Anonymous, aggregated statistics that cannot identify individuals
4. Data Security
Encryption
All data is encrypted in transit using TLS/SSL and at rest using industry-standard encryption.
Access Controls
Strict access controls ensure only authorized personnel can access user data.
Monitoring
Continuous monitoring for security threats and unauthorized access attempts.
Regular Updates
Regular security audits and updates to protect against emerging threats.
No System is 100% Secure: While we implement industry best practices, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
5. Cookies and Tracking
We use cookies and similar technologies for:
- Essential Functions: Authentication, session management, and security
- Analytics: Understanding how users interact with our platform
- Preferences: Remembering your settings and preferences
- Performance: Optimizing site performance and user experience
Cookie Control
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our service.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
Access
Request access to your personal data we hold
Rectification
Request correction of inaccurate or incomplete data
Erasure
Request deletion of your personal data
Portability
Request transfer of your data to another service
Exercise Your Rights: To exercise any of these rights, please contact us at [email protected] with your request and account details.
7. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations and resolve disputes
- Maintain business records and analytics (in anonymized form)
- Protect against fraud and abuse
When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
8. International Transfers
CoinLobster may transfer your personal information to countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Certification schemes and codes of conduct
9. Children's Privacy
Age Restriction
CoinLobster is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover we have collected information from a child under 18, we will delete it immediately.
10. Third-Party Services
Our service integrates with third-party providers:
- Payment Processors: Stripe, Coinbase Commerce (subject to their privacy policies)
- Authentication: Google OAuth, Firebase Auth
- Analytics: Usage analytics and performance monitoring tools
These third parties have their own privacy policies, and we encourage you to review them.
11. Privacy Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Sending an email notification to registered users
- Displaying a prominent notice on our platform
Your continued use of the service after any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
This privacy policy is effective as of July 12, 2026